Shipping policy

Shipping Policy

Last Updated: September 29, 2026

At OUTCLAZ, we aim to make your shopping experience simple and reliable. We carefully pack every order and work with trusted delivery partners to ensure your products reach you safely and on time.

1. Shipping Availability

We currently ship across India.

Delivery availability may vary depending on the serviceability of your location and the courier partner available for your PIN code.

2. Order Processing Time

Orders are generally processed within 1–2 business days after successful payment.
Orders placed on Sundays or public holidays may be processed on the next business day.
Once your order is shipped, you will receive a shipping confirmation and tracking details through your registered contact information.

3. Estimated Delivery Time

Estimated delivery time after dispatch:

Kerala: 2–4 business days
South India: 3–5 business days
Rest of India: 4–7 business days

Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, OUTCLAZ may offer free shipping promotions or other shipping offers. The applicable shipping charge shown at checkout will be considered final for your order.

5. Order Tracking

Once your order has been dispatched, you will receive a tracking link or tracking information.

You can use the tracking details to check the current status of your shipment.

If your tracking information has not been updated for an extended period, please contact our customer support team with your order number.

6. Delayed Deliveries

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to:

Severe weather conditions
Natural disasters
Public holidays
Courier operational issues
Incorrect or incomplete delivery information
Remote or difficult-to-service locations
Unforeseen logistical circumstances

OUTCLAZ is not responsible for delays caused by circumstances beyond our reasonable control.

7. Incorrect Shipping Information

Please make sure that your name, address, PIN code, phone number, and other delivery details are accurate before placing your order.

If you provide an incorrect or incomplete address and the shipment is returned to us, additional shipping charges may apply for re-delivery.

8. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts. Please ensure that someone is available to receive the package.

If an order is returned to OUTCLAZ after unsuccessful delivery attempts, please contact us to arrange re-shipment. Additional shipping charges may apply.

9. Damaged Packages

Please check the package carefully at the time of delivery.

If your package appears visibly damaged, tampered with, or opened, we recommend:

Taking clear photographs or videos of the package before opening it.
Recording an unboxing video where possible.
Contacting OUTCLAZ customer support as soon as possible with your order number and supporting photographs/videos.

This will help us investigate the issue with the courier partner and assist you appropriately.